Companies learn quickly how important their reputation is. Poor customer service will be talked about. This article teach you about building a positive reputation and maintaining customer loyalty.
Always follow up. If your business is a large one, this rings more true. They have to feel like they’re mattering to your company. Implement automated systems that will help you check in with them. Ask customers for feedback on anything they bought recently.
Be friendly and sociable online. Status updates and tweets are worthless if you fail to communicate with those who follow you. If anyone makes an inquiry on your social media page, make sure you respond right away. If you are not sure of the answer, let them know that you will find out and let them know.
Optimize your web pages. This is generally your company’s name. Google places a high priority on authoritativeness. When they consider you an authority, they’ll be more willing to move up your site in search results.
Search Engine
Keep a close eye on how you are perceived on the Internet. You can’t tell when you’re going to get a search engine result that’s negative because someone has something bad to say about your business, even if it’s for no reason. Go over the search engine results to prevent anything negative about your business from making it to … [Read More]